Our member owners and principals are hands-on business executives who care passionately about delivering workplace solutions that exceed their clients’ expectations and represent the best value our industry has to offer.

One important way they achieve those results
is their active participation in the Workplace Alliance, where activities are grounded in the ongoing study of industry best practices.

Through guest speakers and WPA team reports, we stay current on the materials, production techniques, design philosophies, pricing methodologies, and environmental practices that reflect the state of the art in the manufacturing side of the business.

The majority of our activity, however, is focused on dealer services. We share information about best practices for service delivery through monthly web conferences as well as panels, presentations and workshops at our semiannual meetings. We look at everything that contributes to a best practice, including process, technology, communication, staffing, training and compen-sation. We also talk about the critical path for successful implementation and frequently

See:
Recent Best-Practice Topics

help each other identify the right approach for our particular circumstances.

Sometimes, we see only the seeds of something great. In such cases, we draw people from our own staffs to form task forces or pilot project teams and charge them with developing those seeds of excellence into a reproducible best practice. The fruits of their efforts are shared among the membership and then we periodically benchmark with each other to gauge progress.

“None of us is as smart as all of us” is the unifying theme for all this activity. Applying it on an ongoing basis, we constantly find new ways to learn from each other, new ways to improve our own dealerships and create new sources of value for our clients, and new ways to ensure that the client of any one of our dealerships will feel comfortable, confident and exceedingly well served when working with any other member of the WPA service network.